FAQ

1. What payment methods do you currently accept? 

      We currently accept payment via PayPal, Bank Transfer, Western Union and Credit/Debit Card.

2. How can I check my order status?   

      If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has   

  been dispatched yet, please log in first and click My Orders at any page of the website. Or you can contact the customer service

  via email .

3. Are there any additional fees involved in shipping?

    In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. However usually we will write low declaring value on the package to help our customers avoid the taxes, so most of times, our customers will needn't to pay for the extra custom taxes.

4. Where can you ship to?    

    We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

5. What kind of warranty or guarantee do you offer on your products?   

    We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

6. What is your Return Policy?

    Customers need to contact Bestmarryingdress.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

7. How much will the shipping cost?

    We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.

8. How long is the delivery time?

    Currently it takes 3-6 weeks to make wedding dresses and 1-4 weeks to make other dresses since the day you place an order. You may check the specific tailoring period on the product page. The shipping time also differs in shipping methods. The USA and Canada: 3-5 days.Europe: 3-7 days. The sooner you place an order, the sooner we start preparing your dress. Thank you.

 

You may also have these questions:

Q: I was wondering if anyone can tell me whether or not i could get it to fit with being pregnant??? plz get back to me.

A: We do offer maternity dresses . To make the right maternity dresses for you, firstly you may need to tick custom size and choose your current measurements, which cost free. Secondly, we hope you could tell us your current belly size in the Special Instructions column when you check out. To help you get accurate measurements, please kindly refer to our measuring guide

For any other questions, please feel free to contact us.

 

Q: Is your size chart based on UK or USA standard? How is better to order right size?

A: Our size chart is made on our own, different from UK and USA size. You need to check our size chart to choose the right size. You may also refer to our measuring guide to see how to get professional measuring. If you have concerns about the size, we highly suggest you choosing the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

 

Q: What if I would like the dress shorter?

A: We are glad that you like our dress. Dress length is can be customized for you for free. So if you need the dress length longer or shorter, then you can contact our website online livechat customer service or you can select the custom size and fill in your shoulder to floor or height size there when you place the order.  Free custom length servie is available.

For any other questions, please feel free to contact us.

Q: What if I would like to add straps to the dresses?

A: For most dresses, it is OK to add spaghetti straps. When you go to the checkout page, please write down your requirements in the special comment box at the bottom of the checkout page and then submit your order.  We will see the relevant requirements info in our order system background.

Q: Can you change the back style of the dresses for me?

A: We do understand that you will prefer a dress with your personal characteristics. However, considering the original beauty of the dress, we don't suggest to do any change on it. However if you insis, we can ajust it according to your needs. You can contact the customer service or leave your requiremets of the relevant changes in the comment box when you submit the order.

 

 Q: If I order this dress in a standard size, can i return it if it does not fit?? Or if I just do not like it?

 A: If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)

 

 Q: Hi I would love to order this dress for my wedding in April do you all ship to Trinidad & Tobago in the Caribbean?

 A: Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.

 

 Q: I'm trying to order a dress with knee length in custom size. When I am entering in my measurements as I want this in the Short length and not the long length, I'm still being asked to give the hollow to floor measurements which I do not require. Can you please tell me how I am able to place the order for this in the short length and not the long?

 A: For the short dresses, our dressmakers will make the length based on the hollow to hem you fill in. You may also need to fill in the hollow to floor measurement, which can help us calculate your height so that we can ensure making the knee length dress for you. You may refer to our measuring guide to see how to get professionally measuring.

 

 Q: Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first..

 A:  We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions. 

 

 Q:   Can I place my order over the phone?

 A:  For the moment, we only accept orders on line. You may complete the payment online with your PayPal account and your rights will be safeguarded by PayPal. You can also pay for your order with your credit card, namely, Visa, MasterCard, Discovery and American Express.

 

 Q:   I placed my order and my payment just was not gone through?

 A:   Please do not worry. Log in to My Orders, click on the order you need help with and specify the payment problems you  encountered. We will give you a reply within 12 hours to sort the problems out or give you other methods for payment.

 

  Q: Dear staff, i would like to know the price of shipping for dresses of your website, or is it free? Thank you in advance.

 A: Please understand that the dress is not of Free Shipping. The shipping time and cost depend on your specific address, the weight of the items as well as the shipping method you choose. 

 

 Q: Can I change the size and color for my dresses after payment?

 A:  If you want to change the size or color within 24 hours after payment, please kindly contact us. We will cancel your order and issue a full refund to you. You may need to place a new order with us.

 

 Q: Hi, how do I order multiple items?

 A:  To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website;  2. Choose the color, size and add the item into the cart; 3.   Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.

 

 Q: I am wondering what "hollow to floor" means, i am hoping to put in the custom order.

 A: Hollow to Floor is the length from your shoulder to the floor. without shoes When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together. 

 

Q: Hi, I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.

A: Surely we can deliver the dress to you on time. Usually it takes 3-6 weeks to make wedding dresses and 1-4 weeks to make other dresses. The fastest shipping just takes 3-7 days for the shipment. We suggest you order your dress about a month before your big day. Thanks.